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All orders via our online shop are based on the following General Terms and Conditions. If you have any questions regarding the terms and conditions, don’t hesitate to contact us at info@sqoom.com.

§ 1 Purchases 

The purchase contract is concluded with SQOOM Global AB.

By placing the products in the online shop, we submit a binding offer to conclude the contract. However, you can initially place our products non-binding into the shopping cart, where you can correct your entries any time before submitting your binding order. 

The contract is concluded by clicking the order button to accept the offer of your selected goods contained in the shop cart. Immediately after the order has been sent, you will receive a confirmation e-mail.

A binding contract can also previously conclude as follows:

  • If you have chosen credit card payment, the contract is concluded at the time of your purchase. 
  • The available contract language is English.
  • We save the contract text and send your order details and our terms and conditions by e-mail. You can also view the terms and conditions on this page at any time. 
  • You can view all your previous orders in our customer’s login area.

§ 2 Prices 

All prices include VAT at 25%. Once the order has been confirmed, the prices may only be changed by circumstances that SQOOM cannot control. For example, significantly changed commodity prices, currency fluctuations or VAT changes. Would the price change? The customer has the right to cancel the purchase with no charges.

§ 3 Conditions of delivery

Shipping costs are added to your order. You can find more information about the shipping costs at https://www.sqoom.com/delivery-and-payment/.

§ 4 Payment

The following payment methods are available in our online shop:

  • Credit card – Your credit card will be charged with the completion of your order.
  • Klarna 
  • Paypal 

§ 5 Guarantee

The guarantee is provided according to the legal regulations. Information about any applicable additional warranties and exact or special terms can be found directly on the shop’s product page and special information pages.

§ 6   Alternative dispute resolution 

Acc. to Article 14 (1) ODR-VO (Platform of the EU Commission regarding online dispute):

The European Commission offers a platform for online dispute resolution, which can be found under https://ec.europa.eu/consumers/odr/. Customers have the possibility to use this platform to resolve disputes. In addition, we are generally prepared to participate in an out-of-court arbitration procedure.